Sometimes it's a bitch

Normally when there has been a bad episode at work (the one which I have to smile a lot), I usually get over it quite quickly and shrug the whole thing off in a matter of minutes.

For the past two days however, I have been deeply disturbed by a bad experience at work on Friday night. It was not really, really bad, if you think about it, but I just can't seem to get it out of my mind.

As usual, it was around 7pm, I was the only serving assistant at the till and I had four customers queueing at the till. When I was still serving a young customer, the next customer in line  (an old chap) practically shoved him aside and crossed that 'invisible line' where you're not meant to cross until you are being served. So, naturally, being a good customer assistant (kepo and brave at the same time), I tried to say something in the nicest possible way I can to help the customer understand what he's done.  It turned out to be the one thing that I would regret doing later on. Here goes the conversation...

Me : Excuse me Sir (see how polite I am?), this gentleman is still being served, if you don't mind standing back just a little?

Old man : (With eyes glaring like they're gonna fall out of their sockets)YOU DON'T MIND ME DOING WHAT I LIKE TO DO AND YOU CARRY ON WITH WHATEVER YOU'RE DOING. I'M STANDING HERE DOING NO HARM.

Me : (Shocked, a bit red-faced but composed, giving change to the previous customer)Ahem, your change, 12 pounds 75 pence. Thank you and have a good evening.

Old man : WHO DO YOU THINK YOU ARE TELLING ME WHAT TO DO. WELL ARE YOU GOING TO SAY SOMETHING OR HAVE YOU NOT GOT A TONGUE?!

Me : (Still scanning the items bought by the old man, *toott* *toott* *toott*)That's 3 pounds 76 pence, PLEASE.

Old man : (giving me money and still grumbling, I didn't fully hear what he was saying coz by then I 

had lost interest and was too humiliated to comprehend)

After I had given him his change, he was still standing at the end of the till packing his stuff and glaring at me at the same time so I tried to be as composed as I am and started serving the next customer, just to let him have a taste of his own medicine (I usually like to wait until the previous customer has left the till before I start serving the next customer because I believe it's rude otherwise).

Like I said, it was not a really really bad experience as in I wasn't slapped or being called names but I just cannot get it out of my mind. It kept playing at the back of my mind, the way he looked, his awful facial expression and also the phrase 'have you not got a tongue'. I think partly because I regretted not doing what I should have done. What I should have done was not to sit there and take it in like that. What I should have done was to ring the bell for assistance and refuse to serve the old man for being extremely rude, unnecessarily. Just because we are working at a supermarket, wanting to earn a decent living, it does not mean that we deserve to be treated with disrespect. That's what's bugging me, I think. What I should have done.

I'm hoping that after blogging about it, I will feel a lot better. Next week when I get into work again on Tuesday, I know that I'll be a little wary and phobic in case he should come through my till again. I want to be able to get over this episode and move on.